chat-icon
Round Eye Supply
0 Product $0.00
Shopping Cart

Frequently Asked Questions

  1. How do I request a quote?
  2. How do I contact a Customer Service Representative?
  3. Do you offer samples?
  4. Can I add to or modify my order?
  5. Can I cancel an Order?
  6. How will I receive updates about my order?
  7. Why is my order on hold?
  8. What payment methods do you accept?
  9. How do I exchange an item?
  10. How do I return an item?
  11. Item(s) in my order are missing. What should I do?
  12. My package shows delivered, but I haven't received it. What do I do?
  13. I received an item that is different from what I ordered. What should I do?
  14. Will my entire order come in one shipment, or will it be spilt?
  15. Do you accept orders VIA phone?
  16. What shipping methods do you use?
  17. What is a liftgate?
  18. Do I need a liftgate for my order?
  19. Do you ship to PO boxes?
  20. How do I find out the shipping costs for my order before placing it?
  21. Do you offer international shipping?
  22. Do you ship to limited commercial/limited access addresses?
  23. Can an order be shipped on my FedEx account so I can save on shipping?
  24. Why am I being charged shipping when I have a free shipping item in my cart?
  25. How long will it take for my order to arrive?
  26. Will my account be tax-exempt immediately after I've sent the documents?
  27. If I do not complete all areas of my tax exemption form, can the tax team edit my tax form?
  28. How do I change my user information?
  29. When will I receive my refund?
  30. Do you provide donations to charity organizations?
  31. Do you sell to individuals or only to businesses?
  32. Do you have a catalog that you could send me?
  33. How do I add items to my shopping cart?
  34. How do I get to my cart?
  35. How do I register for an account?
  36. I forgot my password. How do I reset or retrieve it?
  37. What is my cart ID and where can I find it?
  38. Do you provide Invoices?
  39. How do I name my shopping cart?
  40. Do You Guarantee Expiration Dates?

Answers...

  1. How do I request a quote?

    After either logging in to your account, or creating a new account, place the items, and the quantities, you wish to have quoted into your shopping cart. Once you have all the items in your cart, click the red shopping cart button at the top right of your screen. Scroll down and click the blue "Request Quote" button to the bottom right of your screen.

    Back to Top

  2. How do I contact a Customer Service Representative?

    Our Customer Service Team is available Monday to Friday from 8:30AM ET to 4:30PM ET. We can be reached by email ([email protected]), Live Chat, or by phone (855-845-2935) to answer any questions you may have.

    Back to Top

  3. Do you offer samples?

    Currently, we do not offer product samples. We recommend purchasing the item in smaller pack sizes, when available, before committing to a larger order.

    Back to Top

  4. Can I add to or modify my order?

    Once your order is placed, we cannot guarantee that your order can be modified or cancelled. If you wish to modify or cancel your order with us, please contact us as soon as possible.  

    Back to Top

  5. Can I cancel an Order?

    Once your order is placed, we cannot guarantee that it can be cancelled. If you wish to cancel your order, please contact us as soon as possible.  

    Back to Top

  6. How will I receive updates about my order?

    Our primary communication is email. All order updates will be sent to the email address that was used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order with us.

    Back to Top

  7. Why is my order on hold?

    To ensure our customer’s safety online, all orders go through security checks before we start processing them. If additional information is needed to help ensure the order’s validity, we will reach out to you via the phone number listed on your order. For this reason, please provide a valid daytime phone number.  

    Back to Top

  8. What payment methods do you accept?

    We accept all major credit cards including MasterCard, Visa, American Express, and Discover. In addition, orders can also be paid for with PayPal by selecting this option on the Shopping Cart Page. We also accept another alternative payment method which include wire transfers.

    Back to Top

  9. How do I exchange an item?

    While we’re unable to exchange items, we can set up a Return Authorization so you can return the items you no longer need. Please follow the guidelines listed on our Returns section on our Policy Page. Please note that we are unable to accept returns or exchanges on any food items.  

    Back to Top

  10. How do I return an item?

    You can email us at [email protected] and provide the appropriate pictures and your order number or you can do it from your account page.

    Click on the Order History under the shopping sub-menu from the “Your Account” menu. Click on the order number you wish to return items from. Check the appropriate items and click the return items button. Fill out the returns form and submit with any relevant comments. Email us the pictures of any damaged, expired, or incorrect items for your return to be processed.

    Back to Top

  11. Item(s) in my order are missing. What should I do?

    Please send an email to [email protected] and include your order number, tracking number, along with what item you were expecting to receive. 

    Back to Top

  12. My package shows delivered, but I haven't received it. What do I do?

    Call FedEx Customer Service and let them know what the issue is and have them create a case number. This will start a process to research the issue. You may also utilize FedEx online Claims and follow the prompts given to you. 

    You can also check around your building, home, or surrounding area to see if it might have been dropped off somewhere other than your front door. 

    Back to Top

  13. I received an item that is different from what I ordered. What should I do?

    Please send an email to [email protected] and include your order number, what item you expected, along with pictures of the incorrect item(s) received.

    Back to Top

  14. Will my entire order come in one shipment, or will it be spilt?

    To save you the hassle of handling multiple shipments, we will make every attempt to ship your order in one shipment. If multiple shipments of your order are required, we will send you tracking information for each separate shipment to help you keep track of your order.  

    Back to Top

  15. Do you accept orders VIA phone?

    Absolutely! You can contact our customer Service Team at 855-845-2935 to place a phone order.

    Back to Top

  16. What shipping methods do you use?

     Your items will ship via ground service on FedEx, UPS, or Common Carrier.

    Back to Top

  17. What is a liftgate?

    A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you will be responsible for bringing it inside.

    Back to Top

  18. Do I need a liftgate for my order?

    If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and must select this option at checkout. The “FedEx Ground w/liftgate” option includes the fee for the liftgate. A higher fee may apply if a liftgate must be added after an order has already been placed and shipped. If delivery is unable to be completed because a liftgate was not selected during checkout, a redelivery fee may apply in addition to a liftgate fee. In these situations, we will contact you via phone or email regarding the appropriate fees and charge the card on file, if necessary, in order to avoid additional fees with the carrier. Please be sure to provide a valid daytime phone number and email in case you need to be contacted.

    Back to Top

  19. Do you ship to PO boxes?

    We do not ship to PO boxes. All carriers require a street address to complete delivery of your order. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to us. For this reason, please be sure to provide a valid street address.

    Back to Top

  20. How do I find out the shipping costs for my order before placing it?

    The simplest way to calculate your shipping amount is to add items to your shopping cart by clicking on the "Add to Cart'' button beside the picture of your item. Proceed to the shopping cart page where you can then calculate the shipping amount by inputting your State, Zip Code, and type of address before clicking on the blue "Get Shipping Options" button. From the drop-down menu, select an option to view the rate.

    Back to Top

  21. Do you offer international shipping?

    Unfortunately, at this time we do not offer international shipping, which includes no shipments to Canada, Hawaii or Alaska. We currently ship to the 48 Contiguous United States.

    Back to Top

  22. Do you ship to limited commercial/limited access addresses?

    Yes, we ship to commercial limited access addresses. Additional fees may apply if you are shipping to a limited access location, such as a university, military base, or country club. Please reach out to a customer service representative if you have any questions. 

    Back to Top

  23. Can an order be shipped on my FedEx account so I can save on shipping?

    Due to the high volume of orders, we process daily, we are unable to use our client's shipping account numbers. 

    Back to Top

  24. Why am I being charged shipping when I have a free shipping item in my cart?

    Shipping costs are calculated on a per-item basis. For this reason, adding items without free shipping to your cart will add a shipping charge to your order. 

    Back to Top

  25. How long will it take for my order to arrive?

    Our team aims to have your order processed and ready to ship within 1-2 business days after order placement. Orders are processed according to supplier availability and are shipped out as quickly as possible. Should there be a delay in processing, one of our Customer Care Specialists will contact you via phone or email. For this reason, please ensure to provide a valid email and day-time phone number. Please remember there is still transit time after the 2-day processing period for your product to arrive. Our goal is for your product to arrive within 7-10 business days after order placement.

     

    At this time, we do not guarantee orders to arrive in a specific time frame or by a specific date. We cannot accept requests for express shipping. This includes, overnight, 2-day, and 3-day requests. 

     

    For all orders that are time sensitive, please call us at 855-845-2935 to confirm availability before placing your order. 

    Back to Top

  26. Will my account be tax-exempt immediately after I've sent the documents?

    Every tax-exemption document must be reviewed by our team to ensure that all required information is provided. For this reason, your account will not be immediately tax-exempt, and it will take 1-2 business days for you to receive a response regarding the tax exemption status of your account. You will be notified by e-mail if your documents have been accepted or if we need additional information. Please be sure to provide us with a valid email address to reach you. 

    Back to Top

  27. If I do not complete all areas of my tax exemption form, can the tax team edit my tax form?

    If the tax exemption form that you submit is incomplete, we cannot accept it and will ask that you fill out the form in its entirety and resubmit it. The tax team is not permitted to edit or alter tax forms in any way.  

    Back to Top

  28. How do I change my user information?

    In order to change your user information, you must first be logged into your registered account with us. Once you are logged in, click on “My Account”. You can add, edit or view your shipping and billing addresses by clicking the respective links. You can also check current order status, print receipts, view previous orders, or review items purchased.  

    Back to Top

  29. When will I receive my refund?

    It can take up to 72 business hours for a credit card refund to clear back into your account. If you paid with PayPal, the refund should clear back into your account immediately. 

    Back to Top

  30. Do you provide donations to charity organizations?

    We receive many requests for donations to benefit organizations throughout the country. While they are all important causes and we appreciate the request to support, we are limited in the amount of giving we are able to provide at this time. Regretfully, we are also unable to grant requests from our clients as well.

    Back to Top

  31. Do you sell to individuals or only to businesses?

    We sell to anyone looking for bulk supplies. We are Well-Rounded Company, providing product solutions for low-cost, wholesale, and bulk supplies. We appreciate your time and business and look forward to serving your needs. 

    Back to Top

  32. Do you have a catalog that you could send me?

    Because we carry over 100K + items on our site and are adding and updating products daily, we are unable to keep a printed catalog. Our website contains real-time information on all of our products, and our marketing team works diligently to keep the entire inventory up-to-date online. Our website serves as our catalog. If you have any questions about products offered on our site, please feel free to contact our Customer Service Team for help! 

     At this time, we do not offer excel spreadsheets or product information listings for our catalog items. 

    Back to Top

  33. How do I add items to my shopping cart?

    After finding the items you're interested in on our site, add the item to your shopping cart by adding the quantity of cases you desire and hit the "Add to Cart" button. 

    Back to Top

  34. How do I get to my cart?

    To enter your cart page, click the "shopping cart" button that is located at the top, right-hand corner of our website. You will also have the opportunity to access your cart each time an item is added to the shopping cart. 

    Back to Top

  35. How do I register for an account?

    You can either give us a call and we can set it up for you, or you can go to our homepage. Hover over my account button and click "Sign in/Create Account". Follow the prompts to create a new account. 

    Back to Top

  36. I forgot my password. How do I reset or retrieve it?

    * If you are logged in, click on "My Account". On the left-hand side, under the green account settings menu, click "Change Password". This will allow you to reset your password. 

    * If you are not logged in, click the "forgot Your Password? Click Here." link to the right of the "Remember Me" check box. 

    Back to Top

  37. What is my cart ID and where can I find it?

    The Card ID is a unique number assigned to your cart that allows the system to identify it and lets users access previously created shopping carts. Once you are logged in, click on "My Account". On the left-hand side, under the green shipping menu, click "Shopping Carts". This will give you a list of all your shopping carts and their ID's. If you are unsure what is in each cart, you can click on the ID to see what is in that cart. 

    Back to Top

  38. Do you provide Invoices?

    Wondering if Round Eye Supply can provide you with an invoice of your order? Yes, we can!  Please see below an example of our invoice.  Send us an email to [email protected] to request one.  These are only available by request.

    Back to Top

  39. How do I name my shopping cart?

    Click on the shopping cart ID. This will take you to the shopping cart. Click on the red "Save Cart" button. This will allow you to give the shopping cart a name. Click on the "Save" button. 

    Back to Top

  40. Do You Guarantee Expiration Dates?

    At Round Eye Supply it is our goal to provide you with the freshest, most current manufactured run of dry good foods as possible. Because we do purchase our items direct and in bulk from various food manufacturers and food wholesale providers, the items are generally intended to move into the restaurant, grocery, or convenience store sector of the foodservice industry. On thousands of items featured on our site we do include the shelf life of the food product in the description for many of the items; however, we cannot guarantee the manufactured date or expiration date of the item you will receive to be the full length of that shelf life. By allowing every day at home consumers to purchase in bulk from our website we are attempting to provide a solution for the at home baker, small business entrepreneur whose team enjoys their snacks during brainstorming sessions, or the food connoisseur who is particular about their brand of food. So, at this time we cannot guarantee any particular expiration date or the exact length of shelf life you will receive when purchasing a food product. If you have further concerns or need detailed information regarding an item, please contact our customer service department via phone at (855) 845-2935 or email to [email protected].

    Back to Top

Website by Logicblock